At Puja Ghar Online, we try to cater to you, the best-in-class products to our customers. Still, unfortunately, if we can’t live up to your expectations, you can always return the purchased item with 5 days after receiving it. However, we cannot offer any refund or exchange once this time frame lapses.

To make an item eligible for a return, the item must be in the same condition as received with original packaging and in unused condition.

What can you return and when?

A) Customers can return any broken or damaged items
B) When you receive a different product other than the one you ordered.
C) When you are dissatisfied with the product received (please go through below conditions): 

   – We shall return your product value; however, the cart value isn’t refunded.
   – While returning, customers need to bear the shipping charges.
   – You need to pack the product in the original packaging and return it to the address mentioned on the receipt.

What items can NOT be returned?

A) We don’t accept items that have been soiled, washed, or worn.
B) Any consumable items like turmeric, ghee, etc.
C) Heavy items such as pooja mandir, paintings, temples, or statues.
D) Customised items or any customised pooja boxes or items.

For availing the return policy, customers need to send us proof of purchase along with the image of the product (in case they received any damaged items or wrong shipment).